Terms of Service

By creating a GhorerRanna account, signing in, setting up a meal plan or placing an order, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the service.

GhorerRanna is a service in Dhaka, Bangladesh that arranges recurring everyday meals. You tell us about your household, your diet and the times you want breakfast, lunch and dinner; our team then connects you with a local home chef who cooks for you, and the meals are delivered to your address.

GhorerRanna also operates a marketplace where you can browse home chefs and order individual dishes, meal plans or catering.

GhorerRanna is not a restaurant and does not prepare food. Home chefs and riders are independent providers. We are currently operating in beta: connecting you with a chef is done manually by our team and can take time, and features may change.

You must be at least 18 years old to create an account. You may sign up with an email address and password, or with Google or Apple sign-in. Email sign-ups must be confirmed via the link we email you.

You are responsible for the accuracy of the information you provide — especially your name, phone number and delivery address — and for keeping your account credentials secure. Tell us promptly if you think someone else is using your account.

• Provide correct contact and delivery details, and keep them updated.
• Be reachable at your chosen meal times so food can be handed over.
• Tell us about foods you need avoided, using the preferences in your plan.
• Treat chefs, riders and our team respectfully.
• Pay the amounts due for the plan or orders you have accepted.

A meal plan covers three meals a day — breakfast, lunch and dinner — for the household size and duration you select during setup. Plans are offered for 15 days or 1 month, for households of up to 4 people. We do not currently support households larger than 4.

After you complete setup you join our waitlist until a suitable home chef is available. Meals begin once we connect you with a chef and confirm the start with you. You can edit your plan details — household, duration, diet, foods to avoid, meal times and contact information — from your account, and changes take effect once our team and your chef can accommodate them.

Plans are not automatically renewed or auto-charged by the app. Continuing after a plan period is arranged with you.

For marketplace orders, payment can be made in cash on delivery or by bKash. Where you pay by bKash you submit the sending number and transaction ID, and the payment is then verified by our team or the chef before the order is treated as paid. GhorerRanna does not process card payments and does not store card details.

Payment for meal plans is arranged with you directly when your plan is confirmed. Prices, amounts due and payment method are confirmed before your plan starts.

You are responsible for payments made from your account. Submitting false payment references may lead to suspension.

Meal plan prices are shown in Bangladeshi Taka during setup and depend on your household size and plan length. At present: individual ৳6,000 for 15 days or ৳10,000 for 1 month; couple ৳11,000 for 15 days or ৳18,000 for 1 month; family of 3–4 ৳18,000 for 15 days or ৳30,000 for 1 month.

Marketplace dish prices are set by the chef and shown before you order; delivery charges, where they apply, are shown at checkout. Prices may change over time; the price shown to you when you confirm is the price that applies to that plan period or order.

You can request cancellation of your meal plan from your account at any time; this sends a cancellation request to our team, who will confirm the details and any amount outstanding or returnable for the unused part of your plan. Cancelling does not delete your account or plan history.

For marketplace orders, an order can normally be cancelled before the chef starts cooking. Once cooking has started, cancellation may not be possible.

We do not currently operate fixed refund windows or cancellation fees. Where a meal was not delivered, or a payment was taken in error, contact us and we will review the case and make a fair resolution, which may include a replacement meal, a credit, an adjustment to your plan, or a refund of the amount concerned.

Meals are delivered to the address on your plan or order, around the meal times you selected. Times are targets, not guarantees, and can be affected by traffic, weather, kitchen conditions or incorrect address details. Someone must be available to receive the food; if delivery cannot be completed because nobody is reachable at the address, the meal may be treated as delivered.

Delivery is currently limited to the areas of Dhaka we serve.

Home chefs cook from their own kitchens and riders deliver as independent providers. They are not employees of GhorerRanna. Chefs are responsible for the preparation, ingredients, hygiene and description of the food they cook.

Chefs list ingredients and note dietary restrictions to the best of their knowledge, and we pass on the preferences you record. If you have a serious allergy or medical dietary requirement, tell us clearly before your plan starts and confirm with your chef; we cannot guarantee that a home kitchen is free of any particular ingredient or cross-contamination.

If you join as a chef or rider, you additionally agree to fulfil accepted orders accurately and on time, to keep your kitchen and food handling safe and hygienic, to comply with applicable local rules, and to the payout and commission arrangements agreed with GhorerRanna.

• Using someone else's account, identity, phone number or payment details.
• Submitting false payment references, false delivery claims or fraudulent disputes.
• Abusive, threatening or harassing behaviour toward chefs, riders, other users or our team.
• Attempting to access accounts, data or admin tools you are not authorised to use.
• Interfering with, scraping or overloading the service, or bypassing its security.
• Reselling meals or using the service for anything unlawful.

We may suspend or terminate an account that breaches these Terms, abuses the service, or creates risk for other users, chefs or riders. You may stop using the service at any time and can ask us to delete your account. Suspension or termination does not remove amounts already due for meals delivered.

The GhorerRanna name, logo, app, website, design, text and graphics belong to GhorerRanna and may not be copied, reproduced or used commercially without our permission. You may use the service for your own personal, non-commercial use.

The service lets you submit content such as meal feedback, reviews and ratings, messages to chefs about a dish or order, and — for chefs — profile, kitchen and dish information including photos. You are responsible for what you submit, and you confirm you have the right to submit it.

By submitting content you allow us to use, display and share it as part of operating the service, for example showing a review on a chef's profile or sharing your feedback with your chef so meals improve. We may remove content that is false, offensive, unlawful or misleading.

GhorerRanna relies on third-party providers to work, including Supabase for our database, authentication and file storage, Lovable for hosting and the managed Google and Apple sign-in flow, Google and Apple for sign-in, map and address-lookup providers for delivery locations, email delivery providers, and browser or device push services for notifications. Your use of Google or Apple sign-in is also subject to their own terms and privacy policies. We are not responsible for third-party services we do not control.

The service is provided on an "as is" and "as available" basis. GhorerRanna is in beta and we do not guarantee uninterrupted availability, that a chef will be available for your area or plan at a given time, specific delivery times, or that meals will match your expectations in every detail. We do not give medical, nutritional or dietary advice; the meal plans are ordinary home-cooked food, not a clinical diet.

To the fullest extent permitted by law, GhorerRanna is not liable for indirect, incidental or consequential losses, or for loss of profits, data or opportunity, arising from your use of the service. Where we are found liable, our total liability for any claim is limited to the amount you paid for the plan period or order the claim relates to. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

We are actively developing GhorerRanna and may add, change, limit or discontinue features, plan options, prices and service areas. Where a change materially affects an active plan, we will tell you and agree how to continue.

We may update these Terms. The effective date at the top shows the current version, and material changes will be announced in the app or by email to the address on your account. Continuing to use GhorerRanna after an update means you accept the updated Terms.

These Terms are governed by the laws of Bangladesh, and the courts of Dhaka, Bangladesh have jurisdiction over any dispute, without affecting any consumer rights you have under local law.

Questions about these Terms, your plan, an order or a complaint? Email hello@ghorerranna.com. GhorerRanna operates in Dhaka, Bangladesh.